Shipping and Returns

Shipping & Returns - The Luvabull Policies

Shipping:

We offer reliable and efficient shipping throughout New Zealand. Our aim is to ship most items within 1-2 business days of receiving an order. You will receive a confirmation email with the shipment details once your order is on its way.

Shipping rates will be calculated at checkout based on the size and weight of the items.

Returns:
We want you to be completely satisfied with your purchase. If for any reason you are not, please contact us within 14 days of receiving your order to initiate a return.
To be eligible for a return, the item must be in its original condition and packaging. We cannot accept returns for items that have been altered, damaged, or used.

Refunds and Exchanges:
Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued using the original payment method. Please allow a few business days for the refund to reflect in your account.
If you prefer to exchange your item for a different size, color, or style, please let us know. We will do our best to accommodate your request, subject to availability.

Exceptions:

Certain items are not eligible for returns or refunds due to hygiene and safety reasons. These include intimate apparel and perishable goods.
Customized or personalized items are also non-returnable and non-refundable, as they are made specifically for you.
For further information or assistance with returns, please contact our team.

We are committed to ensuring your satisfaction and will be happy to help resolve any concerns you may have.